Terms of Service

Last updated: October 15, 2026

These terms apply to anyone who buys a program from Relay Partners Group (“Relay”, “we”, “us”). By paying, you agree to them. If anything is unclear, email marcus@relaypartnersgroup.com before you pay.

1. The service

Relay runs managed outbound email programs on your behalf. We build a target list, write the email sequences, send them from our own dedicated domains, read and qualify replies, and deliver prospects who reply with interest to your client portal, where your numbers are updated every week.

You stay in charge of every sale: pricing, scope and commitments always come from you, and every conversation we hand over is yours to continue.

2. Applications

Every program begins with a short fit assessment, and we take on only the firms we believe we can serve well. Should we ever decline an order after payment, we refund it in full.

3. Results and leads

Our commitment is to the work itself — the research, the outreach and the care we put into every reply. What a lead does next depends on the lead and on your follow-up, so we don’t promise a set number of leads, meetings or clients, and contact details are shared as we receive them. If a lead ever looks off, tell us within 7 days: we’ll review it and, at our discretion, replace it — a replacement, rather than a refund, is how we make it right.

4. Fees and billing

• Plans: the price of each plan is shown when you choose your plan in your client portal and in the Service Agreement. Each plan is paid once, in advance, for its full term, and does not renew automatically.
• All prices are in US dollars. Payments are processed by Stripe; we never see or store your full card number.
• Your leads’ contact details unlock as soon as your payment is complete.
• Price changes apply only to plans bought after them, never to a plan you have already paid for.

5. Cancelling

• Plans: you can stop at any time by emailing us. Your plan stays active until the end of the term you paid for, with no further charges and no cancellation fee. Payments are final, including partial terms, except where the law requires otherwise.

6. What we need from you

• Accurate information about your business, your ideal clients and who you do not want to work with.
• Prompt follow-up on the prospects in your client portal — ideally within one business day.
• A lawful offer. We may decline or stop any campaign we believe is misleading or unlawful.

7. How we send email

All outreach follows the US CAN-SPAM Act: every email identifies the sender, includes a valid postal address and offers a working way to opt out. Opt-outs are honoured within 24 hours and permanently. We send only business-to-business email to business addresses, from our own domains, never from yours. See our Compliance page.

8. Data

Prospect contact information comes from licensed business databases and public business sources. We do not sell your data or your prospects’ data. See our Privacy Policy.

9. Ownership

The email copy we write for your programs is yours to keep and reuse, including after the engagement ends. Our internal tools, templates and methods remain ours.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us for the plan term in which the claim arose. We are not liable for indirect or consequential losses, including lost profits.

11. Governing law

These terms are governed by the laws of the State of New Jersey, USA.

12. Contact

Relay Partners Group · marcus@relaypartnersgroup.com