This Master Service Agreement (hereinafter referred to as the “Agreement”) is made and entered into by and between Relay Partners Group, including its subsidiaries, affiliates, successors, and permitted assigns (hereinafter collectively referred to as “Relay”, “we”, “us”, or “our”), and the business, entity, or individual you represent, including your employees, agents, and authorized representatives (hereinafter referred to as “you”, “your”, or the “Client”), and it comprehensively sets out the terms, conditions, obligations, covenants, and mechanics regarding what we will do for you, what we require from you in return, how all billing, invoicing, and financial interactions shall be conducted, and the exact procedures by which either party may terminate, pause, or alter the engagement herein described. It takes full and irrevocable effect at the exact moment you tick the acceptance box below and complete your Plan payment.
In this Agreement, various capitalized terms shall have specific meanings; to wit: “Program” means the managed, end-to-end outbound electronic mail service infrastructure and methodology described herein, “Plan” means the plan you choose at checkout, “Plan Term” means the period your Plan covers — three (3) months or twelve (12) months — starting on the day your payment is confirmed, “Prospect” means any business entity, individual, or representative thereof that we attempt to contact on your behalf utilizing our proprietary methodologies, “Handoff” (also called a “lead”) means a Prospect who, in our reasonable judgment, has replied to an outreach attempt with an expression of interest and whose details have been delivered to your designated client portal, and “Business Day” means any day other than a Saturday, Sunday, or public holiday observed in the State of New Jersey, United States of America.
You accept this Agreement unconditionally by ticking the box below and completing payment; your digital acceptance constitutes a binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and the Uniform Electronic Transactions Act (UETA), carrying the exact same legal weight, validity, and enforceability as signing a physical paper document with wet ink, and by doing so you represent, warrant, and confirm that you are at least eighteen (18) years of age, of sound mind, and fully authorised to accept this Agreement and bind the business entity you represent to its terms.
Relay operates a comprehensive outbound electronic mail program for your firm, which encompasses a variety of ongoing activities including but not limited to: researching your target market demographics, formulating and building a target list of potential prospects, writing, editing, and revising sequential electronic mail copy, configuring technical domain settings (including SPF, DKIM, and DMARC records), sending communications from our own dedicated and proprietary sending domains rather than your primary corporate domain to protect your deliverability reputation, reading incoming replies, and endeavoring to filter and deliver Prospects to your client portal.
We act strictly as a lead generation facilitator; we do not act as your sales representatives, we do not close sales, we do not negotiate contracts, we do not quote your prices, and we possess no authority to make legal or financial commitments on your behalf under any circumstances.
You access your client portal using the electronic mail address you signed up with, and the contact details of each Handoff are made available there once your Plan payment is confirmed. As part of onboarding we study your commercial offer, review your website, analyze your fit assessment answers and campaign brief, establish your ideal-client profile along with necessary exclusions, and prepare the prospect list and outreach copy; the first outbound electronic mails typically go out within seven (7) days of sign-up.
To enable the Program to function, you are strictly obligated to provide accurate, truthful, and up-to-date information regarding your business, your products or services, your ideal clients, and the clients you do not wish to engage, as well as maintaining a lawful, honest, and non-deceptive commercial offer, and you must provide prompt, professional follow-up on any Handoffs delivered to your client portal, ideally within one Business Day of receipt. Any delays, omissions, or failures on your side to provide necessary information or to respond to Handoffs may delay the execution of the Program, but such delays shall under no circumstances alter, reduce, or pause your ongoing financial obligations and fees owed to Relay.
All outreach activities conducted by Relay on your behalf are designed to comply with the United States CAN-SPAM Act of 2003; therefore, every electronic mail sent will identify the sender, include a valid physical postal address, and offer a clear, functional mechanism for the recipient to opt out of future communications, and all opt-out requests shall be honored within twenty-four hours permanently, and furthermore, we restrict our outreach strictly to business-to-business (B2B) communications directed at business addresses, utilizing our own domains. We aim to update your client portal every Friday, or on the closest Business Day, with aggregate metrics reflecting outreach volume, reply rates, and Handoffs delivered.
You are paying for the execution of a marketing and outreach process, not for any particular result. We do not promise any number of replies, meetings, Handoffs, clients, closed deals, or sales, any level of deliverability or inbox placement, or any revenue or return on your investment, and a period with few or no results, for whatever reason, is not a breach of this Agreement, a failure of consideration, or a failure of duty on our part. Results depend on many factors outside our control, including your market and competition, your offer and pricing, your follow-up, third-party email filters, overall market demand, and the reputation of your brand. About the leads. Beyond the definition of a Handoff above, we make no promise about any individual lead, including its accuracy, completeness, or current status (people change roles, and phone numbers and inboxes change), its budget, authority, timing, or intent to buy, whether it responds to you, attends a meeting, or becomes your client, or whether it has been or will be contacted by others. Contact details come from publicly available information and licensed third-party business databases and are provided as they are. You alone decide whether, when, and how to contact a lead, and what happens after a Handoff depends on you and the Prospect. If you believe a Handoff does not meet the definition above, let us know in writing within seven (7) days of its delivery; we will review it in good faith and may, at our sole discretion, replace it. That review is your only remedy for any concern about a lead: the number, quality, or outcome of leads is never grounds for a refund, credit, chargeback, or withholding of payment. You agree to use lead information only to contact Prospects about your own services, in line with applicable laws (including those on email, calls, and text messages), and not to resell, share, or publish it.
The electronic mail copy we generate for your Program becomes yours to keep and utilize upon termination of this engagement, provided all outstanding fees are paid; however, our internal software tools, domain infrastructure, technical templates, scraping processes, intellectual property, and proprietary methodologies remain exclusively the sole property of Relay. We agree to maintain the confidentiality of any non-public information you share with us regarding your internal business operations. Contact details utilized for Prospects are sourced from publicly available information and licensed third-party business databases, and our Privacy Policy, incorporated herein by reference, explains what data we collect and how we endeavor to protect it. You represent and warrant that the services or products you offer to Prospects are legal, safe, and not in violation of any applicable local, state, federal, or international laws. We utilize third-party applications, software-as-a-service platforms, and contractors to facilitate the Program, and we may periodically change these vendors at our discretion.
This Agreement begins on the day you complete your Plan payment. You may choose one of two Plans: three (3) months of the Program for $2,999, or twelve (12) months of the Program for $4,999. The full price of your Plan is charged once, in advance, when you complete checkout, and covers the Program for the entire Plan Term. Plans do not renew automatically; before your Plan Term ends we may remind you by electronic mail, and you may continue by choosing a Plan again.
All prices stated are in United States Dollars (USD) and exclude any applicable sales, use, value-added, or other taxes. All financial transactions are processed securely by our designated third-party payment processor, Stripe, and consequently, Relay does not have direct access to, nor do we store, your full credit card number or primary account number on our servers.
You may stop using the Program at any time by letting us know by electronic mail. Because each Plan is paid in advance for its full term, your Plan stays active until the end of the Plan Term you paid for; there are no further charges and no cancellation fee.
All payments are final and non-refundable from the moment they are made, regardless of the number, quality, or outcome of any leads, the deliverability of any electronic mail, or your satisfaction with the results of the campaign, and partial Plan Terms are not refunded. If something is not right, you agree to contact us at marcus@relaypartnersgroup.com first and to give us thirty (30) days to resolve it before raising any dispute or chargeback with your bank, card issuer, or payment provider. A dispute or chargeback claiming that services were not provided or not as described because the outreach did not produce the results you hoped for is a breach of this Agreement; we may share this Agreement and the record of your acceptance with the payment provider as evidence that the charge was authorized and the service was provided, and you agree to reimburse any dispute fees and reasonable costs we incur as a result.
If a payment is declined or not completed, the contact details of your leads stay locked and the Program may be paused until payment is completed. We may change our prices at any time; a change applies only to Plans purchased after it and never to a Plan Term you have already paid for.
Relay and you function exclusively as independent contractors and separate business entities; absolutely nothing in this Agreement shall be construed to create a partnership, joint venture, franchise, employment, fiduciary, or agency relationship between the parties. We reserve the unrestricted right to provide identical or similar services to other businesses, including businesses that may operate as your direct or indirect competitors within your industry, provided we do not share your specific confidential information with them. We additionally reserve the right to immediately pause, suspend, or permanently terminate the Program and this Agreement without prior notice if a payment remains unpaid, if we determine in our sole discretion that your commercial offer is unlawful, unethical, or highly misleading, or if continuing to send electronic mail on your behalf would mathematically or practically put our domain sending reputation, infrastructure, or other clients at severe risk of blacklisting or penalty.
The Program, including all infrastructure, data, contact information, and outreach capabilities, is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. Neither Relay nor its directors, officers, employees, or affiliates is liable to you or any third party for any indirect, incidental, special, punitive, exemplary, or consequential losses, including lost profits, revenue, business opportunities, or data, harm to reputation, or any failure of electronic mail to reach inboxes because of spam filters, bounces, or blacklists, even if we were told such losses were possible. Our total liability for all claims relating to this Agreement or the Program, in any form of action, is limited to the fees you actually paid us for the Plan Term in which the event giving rise to the claim occurred.
You agree to indemnify, defend, and hold harmless Relay from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of this Agreement, the nature of your products or services, or your violation of any laws. We are explicitly not responsible for any delays, failures to perform, or interruptions in service caused by events or circumstances outside our reasonable control, often referred to as Force Majeure events, which include but are not limited to internet service provider outages, global routing failures, policy changes at major email providers such as Google or Microsoft, natural disasters, acts of God, war, terrorism, pandemics, or government mandates.
All formal notices under this Agreement sent to you shall be directed to the electronic mail address you utilized at checkout, and any notices you send to Relay must be directed to marcus@relaypartnersgroup.com; notices sent by electronic mail shall be deemed legally effective at the moment they are dispatched from the sender's server.
If you are dissatisfied or unhappy with any part of the Program or our relationship, you agree to notify us by electronic mail first, before contacting your bank or card issuer, and to participate in good faith negotiations to resolve the dispute amicably within a thirty (30) day period. If the dispute cannot be resolved through informal negotiation, both parties explicitly agree that any and all claims, lawsuits, or legal proceedings must be brought exclusively in the state or federal courts located within the jurisdiction of the State of New Jersey, United States of America, and both parties unconditionally consent to the personal jurisdiction and venue of such courts, simultaneously waiving any right to participate in a class action lawsuit or class-wide arbitration.
We may unilaterally update, amend, or modify this Agreement from time to time to reflect changes in law or our business practices; for existing clients, we will dispatch an electronic mail notification at least thirty (30) days before any material change takes effect, and no change alters the terms of a Plan Term you have already paid for. This Agreement is governed by and construed in accordance with the substantive laws of the State of New Jersey, USA, without regard to its conflict of law principles. You may not assign, sub-license, or transfer this Agreement or any of your rights or obligations hereunder to any third party without our prior written consent, whereas we may freely transfer or assign this Agreement to a successor entity, acquirer, or business that takes over the operation of the Program, provided we inform you of such a transfer. If we fail to enforce any specific right, provision, or clause of this Agreement at any given time, such failure shall not constitute a waiver of that right or our ability to enforce it subsequently, and if any part, sentence, or clause of this Agreement is found to be legally invalid or unenforceable by a court of competent jurisdiction, the remainder of the Agreement shall remain in full force and effect, valid and enforceable to the greatest extent possible.
This Agreement, operating in conjunction with our general Terms of Service and Privacy Policy, constitutes the complete, final, and entire agreement between you and Relay Partners Group concerning the Program, completely superseding and replacing any prior or contemporaneous agreements, verbal discussions, email promises, or understandings, and if any conflict arises between the text of this Agreement and our general Terms of Service, the explicit terms of this Agreement shall govern and apply.
Thank you for choosing Relay Partners Group: by ticking the adjacent box below and continuing forward to process your payment, you legally confirm, attest, and warrant that you have read this entire Agreement in full, that you possess the full legal authority to accept it on behalf of your respective business organization, that you agree to be bound by all of its terms irrespective of the ultimate success or failure of the outreach campaign, and that you consent to being contacted by electronic mail regarding your ongoing Program.